WARRANTY CARD
Thank you for purchasing an Adaptive Star Indoor/Outdoor Mobility Push Chair. We have created a warranty that will keep your unit in top condition and headache free. The following warranty is on workmanship and materials from the date of original consumer purchase:
" A 5-year warranty on the frame.
" A 1-year warranty on parts and soft goods.
Exclusions include:
" Parts that require replacement under normal use.
" Damage or malfunction caused by negligence or abuse.
" Foam grips, inner tubes, tires and brake pads are specifically excluded.
Adaptive Star will, at its option, repair or replace defective parts upon delivery to our service center accompanied by proof of date of first consumer purchase; such as a copy of a sales receipt. Please refer to the store where you made your purchase for returns and refunds. Adaptive Star does not give direct refunds. Purchaser is responsible for initial shipping charges required to ship the product for warranty service. Purchaser is also responsible for all applicable duties and/or custom charges. The return charges will be at Adaptive Star`s expense. Please include your name, address, telephone number, email address and a brief description of the problem, Adaptive Star does not accept delivery of any product without a Return Authorization # clearly marked on the return shipment box and shipping label. All implied warranties, including warranties of merchantability and fitness for a particular purpose are limited in duration to the length of this warranty. Adaptive Star will not be liable for any incidental, consequential, or other damages; including, without limitation, damages resulting from loss of use. Some states do not allow limitations on how long an implied warranty last and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Customer service is a priority at Adaptive Star, LLC. We expect all dealers to maintain a high level of customer service on all sales and services at all times. Any complaints will be taken seriously and investigated fully. After a thorough discussion with all parties, if we at Adaptive Star, LLC feel that you as a dealer are not maintaining our level of customer service, we will terminate the dealership agreement. Adaptive Star, LLC does not accept returns or give refunds to retail customers. Any non-warranty issues must be handled directly between the dealer and their retail customer.

Warranty & Warranty Return Policy
Warranty Includes:
" Parts that require replacement under normal use or normal wear and tear.
" Damage or malfunction caused by negligence or abuse.
" Foam grips, inner tubes, tires and brake pads are specifically excluded.
" Adaptive Star, LLC has taken all precautions to prevent rust. However we cannot control environmental issues, Therefore rust is specifically excluded under warranty.

For detailed warranty information please refer to the specific owner's manual for the Special Needs Jogger model in question, or visit our website at: www.adaptivestar.com

All warranty related items must be handled directly by Adaptive Star, LLC. Please refer all warranty related customer calls to Adaptive Star, LLC at 1-800-278-9626. Adaptive Star, LLC will, as its option and after inspection of the item, repair or replace defective parts upon delivery to our service center accompanied by proof of date of first customer purchase. Adaptive Star, LLC does not accept returns or give direct refunds to retail customers on returned items. Any returns/refunds must be processed by the dealer.

Manufacturer's Defects
If a product appears to have a manufacturing defect, contact our customer service department at 1-800-278-9626 for instructions. Do not return products to us without first contacting customer service for returned product instructions. If an item is to be returned to us due to a manufacturing defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Refused Shipments/Restock Fee If any order from you is refused for any reason, we will bill you for all the freight charges plus a restocking fee. Applicable restocking fee is 20%. Liability for any/all restocking fees will survive termination of this Dealer Agreement.

Damaged Shipments
Damaged shipments form handling must be claimed with the freight carrier. If any cartons are missing or damages, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing materials and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
All Adaptive Star, LLC products have warranties ranging from 1 year to 5 years, depending on the model. Exclusions to this
PO Box 369
Selah WA 98942
Toll Free 800-278-9626
Fax 509-453-8326
At Adaptive Star we believe in Going out & Making a Difference, we hope you will join us on our journey.

Return Merchandise Policy
Permission for any return merchandise must be secured from our customer service department. You have 30 days from the invoice date to receive refunds. You must email the refund request to customerservice@adaptivestar.com (with "RETURN" in the subject line) or call 1-800-278-9626, at which time the Return Authorization Number (RA#) with return instructions will be provided for you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned. A 20% restocking fee will apply to returns.
If you receive a product different than initially purchased, the item must be returned with the following:
" All original contents (product, manuals, instructions, etc)
" The original carton, including all internal packing
" The original invoice or receipt
Upon receipt of a return authorization number by our customer service department, you should:
1. Return the item to the address given to you by our customer service department.
2. Write the Return Authorization Number clearly on the outside of the box or package,
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our customer service department. We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective product, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.