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Customer Services
Policy Updated 2/21/2012

Questions, Suggestions, Comments

We love to hear from our customers and we want to provide you with the best service possible. Our goal is to provide you with only the finest products and unparalleled customer service. If you should have any questions about your order status, products we carry, would like to see us carry or would just like to learn more, please contact us below
 

Telephone:

 

Toll Free:  1-877-660-2229

Local:        1-718-287-1200

Fax:           1-718-372-0677

Email: Support@MyStrollers.com

 

Address:

MyStrollers.com

2436 Mcdonald Ave
Brooklyn, NY 11223

Order Verification

To protect our customers from online fraud we may require additonal information, in certain cases we may require a bank wire tranfer on certain orders.

International Customers

Please add the item to the cart and follow the checkout process. The shipping price will be provided during checkout. Please be advised that you will be charged custom/duty/taxes/Brokerage fees when the package arrives to your destination . MyStrollers.com shipping prices does not include those fees.

Due to the difficulty in verifying International order we may require payment via Bank Wire Transfer.


Refund

A processing fee of fifteen percent will apply to the value of all merchandise returned for a refund. If you are returning a product with the intention of exchanging it for another item the restocking fee is waived but you will have to pay for shipping both ways. This fee applies to opened and unopened box returns. We will only refund the value of the merchandise returned, not the shipping charge

*Some items are not returnable.


Exchange

If you purchased a product that you wish to exchange for an alternative you will need a RAN for exchange. You will have to pay for the shipping of the item coming back to us as well as shipping for the new item going out to you.

Defective Merchandise

All packages are inspected for damages before they are shipped. If you receive a defective item, please Email our Customer Service Department at Orders@MyStrollers.com. Returns and exchanges on defective merchandise are not subject to our restocking fee. We must be informed of all damage related claims within 10 business days of receipt.

Warranty Information

Manufacturers warranty/Registration cards accompany when available from the manufacturer, and are subject to the manufacturer's policies. Everything we sell is new a nd has been carefully inspected prior to shipment. If after 30 days your product becomes defective, please see your product's warranty information for contacting the manufacturer for replacement and/or repairs. If you can no longer locate that information, feel free to contact us for help in getting the manufacturers contact information.

Order Cancellations

You may cancel your order for any reason prior to shipment and receive a full refund. If merchandise is in the shipping department the order can not be cancelled and the customer will be responsible for the twenty five percent handling and restocking fee. Should you desire to cancel an item, which the merchandise is not in the shipping department, Email the customer service department at Orders@Mystrollers.com. You will be advised if your merchandise has entered the shipping department and may therefore still be cancelled. If the merchandise has already been shipped and a cancellation is allowed, it will be your responsibility to pay the complete shipping and restocking charges.

Out of Stock

You can order with confidence that all the items that you order are in stock. However, unforeseen demand or manufacturer's delays occasionally result in items that are out of stock. If at the time of your order an item is not in stock, and delay will be more than one week (or less if a rush order) our customer service department will notify you of the delay. If you agree with the timeline anticipated for actual delivery, we will continue with the order for you. We will ship these orders as soon as we receive them from our suppliers. You may cancel a back-ordered item at any time by emailing us at Orders@MyStrollers.com.

Customer Service

Questions, Suggestions, Comments - We love to hear from our customers and we want to provide you with the best service possible. Please e-mail us at: Info@MyStrollers.Com or go to the Contact Us page for a specific email address that may best match your question, suggestion or comment.

Legal Notice

Your use of this site, placement of an order or submittal of a purchase order indicates acceptance to all outlined customer service policies, terms and conditions of MyStrollers.com, Under no circumstance will MyStrollers.com, subsidiaries or employees be liable for damages of any kind arising from the use of this site including, but not limited to direct, indirect, incidental, punitive and consequential damages. We reserve the right to make changes to our site, pricing and production information, customer service policies and terms and conditions at any time. In addition, MyStrollers.com will not be bound to any prices posted in error or responsible for discontinued or unavailable items or typographical errors. We also reserve the right to refuse service or fulfillment of an order, should circumstances warrant. Unless otherwise specified, all materials appearing on this site, including the text, page design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement are the property of MyStrollers.com. Copyright 2003 - 2004, ALL RIGHTS RESERVED. The use of any MyStrollers.com trademark or service mark without MyStrollers.com's written consent is strictly prohibited. All other trademarks or service marks are property of their respective owners.

Nuna Leaf Baby Seat Lounger and Swing - Bisque
Model: SE-02-020
Our Price: $219.95
Maxi Cosi Pria 70 Convertible Car Seat In Total Black
Model: CC099APU
Our Price: $249.99
4moms Breeze Play Yard
Model: 4M-009-01-000601
Our Price: $299.99
Boon Flair Standard Pedestal High Chair with Pneumatic Lift In Green
Model: B10147
Our Price: $229.99


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* MyStrollers.com does not collect sales tax from any state other than NY
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