Questions, Suggestions, Comments

30-Day Return Policy

We have a 30-day return policy. If you are not fully satisfied You may return or exchange unused items within 30 days of shipment for any reason. No questions asked.

• We will refund your full purchase price as well as the shipping if the return is a result of our error.
• Items rarely arrive other than in perfect condition. Most of the products we sell are backed by manufacturers' warranties, so we recommend that if you have a problem with the product, contact the manufacturer of the product first before contacting us. Usually, speaking with the manufacturer directly is the easiest, quickest, and least troublesome way to solve your issue.
• If you are unable to come to a resolution with the manufacturer, we will happily work with you to get replacement parts, or a replacement product delivered to you quickly and free of charge. The manufacturer will determine whether replacement parts or a replacement product will be sent.
• Return shipping is the customer's responsibility and a fifteen percent handling and restocking fee will be deducted from the final refund amount.
• All Packages refused Or Undeliverable will incur a Twenty Five percent restocking fee to cover our shipping expenses.
• All returns MUST first obtain a return authorization number (RAN). You can get a RAN by logging in to your account by clicking here or E-mailing us at Orders@MyStrollers.Com and requesting one.
• All returned products must be securely packaged in the original packaging and must include all paperwork and accessories included. We are unable to refund money for items that have been used or are missing any parts, manuals, or registration/warranty cards. It is recommended that you try out your new stroller on clean, carpeted areas until you are sure you are going to keep it.
• All returns must include a note with the RAN number, the reason for the return, customer contact information, Order Number and description of the item(s) being returned. To have your order processed quickly, you should put this note in an envelope taped to the outside of the box. You may ship the return by the method of your choice, we do recommend that you insure your package; we will not be responsible for damaged or lost returns.
• Please include your RAN number on the box as shown below. Returns not showing a RAN will be refused by our warehouse. MyStrollers.com will not be responsible for shipping charges for returns that are refused by our warehouse for not having a valid RAN on the box.
• On exchanges please note what you would like in place of returned item. Price differential will be charged or credited to your credit card. No cash refunds.
• In order to continue offering our customers the best value on baby products we are unable to deviate from these policies.
• You may return your merchandise for a refund or replacement, provided that the procedures and requirements referred to in our return policy are followed. Item Must be in Original packaging, Not torn, ripped, or used.  All product returns require a RAN (Return Authorization Number). A RAN must be issued within 30 days after delivery; it will be valued for 14 calendar days after it is issued. Please email Orders@MyStrollers.com  for the RAN number.