Questions,
Suggestions, Comments
We love to hear from our
customers and we want to provide you with the best service possible. Our goal is
to provide you with only the finest products and unparalleled customer service.
If you should have any questions about your order status, products we carry,
would like to see us carry or would just like to learn more, please contact us
below
Telephone:
Toll Free:
1-877-660-2229
Local: 1-718-287-1200
Fax:
1-718-372-0677
Email:
Support@MyStrollers.com
|
Address:
MyStrollers.com
2436 Mcdonald Ave
Brooklyn, NY 11223
|
Order Verification
To protect our customers from online fraud we may require additonal information, in certain cases we may require a bank wire tranfer on certain orders.
International Customers
Please add the item to the cart and follow the checkout process.
The shipping price will be provided during checkout.
Please be advised that you will be charged custom/duty/taxes/Brokerage fees when the package arrives to your destination .
MyStrollers.com shipping prices does not include those fees.
Due to the difficulty in verifying International order we may require payment via Bank Wire Transfer.
Refund
A processing fee
of fifteen percent will apply to the value of all merchandise returned for a refund.
If you are returning a product with the intention of exchanging it for another
item the restocking fee is waived but you will have to pay for shipping both
ways. This fee applies to opened and unopened box returns. We will only refund
the value of the merchandise returned, not the shipping
charge
*Some items are not
returnable.
Exchange
If you purchased a product
that you wish to exchange for an alternative you will need a RAN for exchange.
You will have to pay for the shipping of the item coming back to us as well as
shipping for the new item going out to you.
Defective Merchandise
All packages are inspected for damages before they are shipped. If
you receive a defective item, please Email our Customer Service Department at
Orders@MyStrollers.com. Returns and
exchanges on defective merchandise are not subject to our restocking fee. We
must be informed of all damage related claims within 10 business days of
receipt.
Warranty Information
Manufacturers warranty/Registration cards accompany when available
from the manufacturer, and are subject to the manufacturer's policies.
Everything we sell is new a nd has been carefully inspected prior to shipment.
If after 30 days your product becomes defective, please see your product's
warranty information for contacting the manufacturer for replacement and/or
repairs. If you can no longer locate that information, feel free to contact us
for help in getting the manufacturers contact information.
Order Cancellations
You may cancel your order for any reason prior to shipment and
receive a full refund. If merchandise is in the shipping department the order
can not be cancelled and the customer will be responsible for the twenty five
percent handling and restocking fee. Should you desire to cancel an item, which
the merchandise is not in the shipping department, Email the customer service
department at Orders@Mystrollers.com. You will be
advised if your merchandise has entered the shipping department and may
therefore still be cancelled. If the merchandise has already been shipped and a
cancellation is allowed, it will be your responsibility to pay the complete
shipping and restocking charges.
Out of Stock
You can
order with confidence that all the items that you order are in stock. However,
unforeseen demand or manufacturer's delays occasionally result in items that are
out of stock. If at the time of your order an item is not in stock, and delay
will be more than one week (or less if a rush order) our customer service
department will notify you of the delay. If you agree with the timeline
anticipated for actual delivery, we will continue with the order for you. We
will ship these orders as soon as we receive them from our suppliers. You may
cancel a back-ordered item at any time by emailing us at Orders@MyStrollers.com.
Customer Service
Questions, Suggestions, Comments - We love to hear from our customers
and we want to provide you with the best service possible. Please e-mail us at:
Info@MyStrollers.Com or go to the Contact
Us page for a specific email address that may best match your question,
suggestion or comment.
Legal Notice
Your use
of this site, placement of an order or submittal of a purchase order indicates
acceptance to all outlined customer service policies, terms and conditions of
MyStrollers.com, Under no circumstance will MyStrollers.com, subsidiaries or
employees be liable for damages of any kind arising from the use of this site
including, but not limited to direct, indirect, incidental, punitive and
consequential damages. We reserve the right to make changes to our site, pricing
and production information, customer service policies and terms and conditions
at any time. In addition, MyStrollers.com will not be bound to any prices posted
in error or responsible for discontinued or unavailable items or typographical
errors. We also reserve the right to refuse service or fulfillment of an order,
should circumstances warrant. Unless otherwise specified, all materials
appearing on this site, including the text, page design, logos, graphics, icons,
and images, as well as the selection, assembly and arrangement are the property
of MyStrollers.com. Copyright 2003 - 2004, ALL RIGHTS RESERVED. The use of any
MyStrollers.com trademark or service mark without MyStrollers.com's written
consent is strictly prohibited. All other trademarks or service marks are
property of their respective owners.
