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MyStrollers.Com offers Shipping to Military Customers.
To help those that are serving our country we now ship to military addresses including APO, FPO, PSC and Postal addresses. Free shipping promotions does not apply to products being shipped to an APO addresses. Please note that shipments going to these addresses ship out Twice a week and therefore cannot be expedited. In order to receive a shipping rate, please follow the simple steps below.
1) Please add your item/s to the shopping cart.
2) Click on the red shopping cart in the upper left corner of your screen.
3) Enter your zip code in the shipping info box.
4) Click on calculate and you will be able to see rates before checking out.
Unfortunately there are some products which ship directly from the factory which are unable to ship postal. In such an event you will be notified by one of our sales agents. In such an event we recommend you try using http://apobox.com. For a minimal fee this service allows you to have boxes delivered to their address to which FedEx, UPS, will all deliver, and then they will arrange for the package to be delivered to your APO, FPO, PSC and Postal address. Please be advised that shipments using the United States Postal Service (USPS) can take up to 3-6 weeks to deliver.
Refusal of Delivery:
If an order is refused for delivery because it appeared to be damaged in shipping, there are no additional charges and we will try to get a new product to you as soon as possible. We do ask that you contact us within 24 hours to report the refusal due to shipping damage. Other than visible shipping damages, if an order or package is refused for delivery, the customer will be responsible for actual shipping charges incurred by MyStrollers.Com plus a Twenty Five Percent restocking charge. When we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost of shipping the package to you plus the Twenty five Percent restocking charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. This policy is necessary due to the high costs that we incur in offering you, the customer, free or discounted shipping and the lowest possible prices.
Incorrect Shipping Address Provided:
Packages that are returned or shipped with an incorrect address provided by the customer will be subject to additional shipping charges. Orders that are later cancelled due to an incorrect address provided by the customer are also subject to actual shipping charges. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost. This shipping charge will apply even if you were not originally charged shipping. Requests for packages to be shipped again will be subject to actual shipping charges. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.
Once your order has shipped, we will e-mail you with a UPS or FedEx tracking number. You can use this tracking number to track the package yourself on the web at either www.ups.com, www.fedex.com. or www.usps.com . If you order is shipped by common carrier, the tracking information will be forwarded via e-mail.
We gladly accept Visa, MasterCard, Discover, and American Express as payment for orders. The simplest way to pay for your order is to enter your credit card number on our secure online order form.
Due to the difficulty in verifying Military order we may require payment via Bank Wire Transfer.
At MyStrollers.Com, we can assure you that all credit card transactions through our site are encrypted with the latest SSL technology (secure server software). What that means is that all of your personal information including credit card information is encrypted so that no one can read it as it makes its way over the Internet and into our secure server.
Because MyStrollers.Com operates in New York, we will only charge you sales tax for orders shipped to a New York State address. Those who live outside New York will not be charged sales tax for orders placed on MyStrollers.Com, but may want to consult applicable tax laws in their state.
Canceling an Order
If you have placed an order and would like to cancel it for any reason, please contact us by either calling toll free at 1-877-660-BABY (1-877-660-BABY) or email us at [email protected] within one hour of placing your order to cancel it free of any charges. If you cancel an order after the first hour, we cannot guarantee that it will be stopped in time before it ships. If we can stop the order from shipping, you will not incur any charges and your order will be cancelled. If your order has shipped already at the time that you try to cancel, you will have to follow the listed return policies. These steps are necessary in order for us to continue to offer you the lowest prices possible.