Free Shipping Info
MyStrollers.Com offers Free standard UPS or Fedex Ground shipping for orders over $50.00 within the 48 contiguous United States. Some items may also be shipped by US Postal Service at our discretion. Special delivery shipping options may incur additonal fees. Please check shopping cart page for rates.
For Overnight, 2-day or 3-day delivery, Please add the item to the cart and follow the checkout process. The shipping price will be provided during checkout.
Please note that any express shipping option only expedites the actual shipping time. We do offer overnight shipping. Although we try to ship most orders within 2-4 business days, there may sometimes be delays due to back orders or manufacturers drop ship times.
Approximate In-Stock Delivery Time:
Most Orders are delivered in 7-10 days. Of course some deliveries may take less time, but this is a good average.
White Glove Gold: A Scheduled delivery appointment with a 4 hour window. Delivery inside your residence to the room you choose. This includes carrying the product up two flights of stairs. The shipper will unpack the product and provide basic setup that requires no tools and remove and dispose all packaging.
White Glove Silver: A Scheduled delivery appointment with a 4 hour window. Delivery inside the threshold of your residence. If you live in a home with a garage, the item will be left in your garage. If you do not have a garage, the product will be left in your front entrance. The product will not be carried up stairs. The product will be left in the original packaging.
Curbside Delivery: No Delivery Appointment, they pull the truck up to the front of your house, load the package(s) onto the lift gate on the back of the truck, lower the lift, and push the package(s) onto the sidewalk in front of your house.
APO/FPO And PO BOX Customers:
We do offer shipping to Orders for Army Post Office (APO,FPO) and PO box addresses. Please add item to the cart and checkout.Shipping price will be provided during checkout. Shipping time may take anywhere from 2-6 weeks.
Alaska, Hawaii And Puerto Rico Customers:
Please add the item to the cart and follow the checkout process. The shipping price will be provided during checkout.
Please add the item to the cart and follow the checkout process. The shipping price will be provided during checkout. Please be advised that you will be charged custom/duty/taxes/Brokerage fees when the package arrives to your destination . MyStrollers.com shipping prices does not include those fees.
The Following Manufacturers are not allowed to ship internationally :
Baby Jogger, Beaba, Bugaboo, Clek, Dream Baby, Ferrari, Harmony, Lillebaby,Recaro, Skip Hop, Svan, Stokke, Zigo
International Orders take extra time in processing your order may not ship for 7-14 Days business days
Due to the difficulty in verifying International order we may require payment via Bank Wire Transfer.
Refusal of Delivery:
If an order is refused for delivery because it appeared to be damaged in shipping, there are no additional charges and we will try to get a new product to you as soon as possible. We do ask that you contact us within 24 hours to report the refusal due to shipping damage. Other than visible shipping damages, if an order or package is refused for delivery, the customer will be responsible for actual shipping charges incurred by MyStrollers.Com plus a Twenty Five Percent restocking charge. When we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost of shipping the package to you plus the Twenty five Percent restocking charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. This policy is necessary due to the high costs that we incur in offering you, the customer, free or discounted shipping and the lowest possible prices.
Incorrect Shipping Address Provided:
Packages that are returned or shipped with an incorrect address provided by the customer will be subject to additional shipping charges. Orders that are later cancelled due to an incorrect address provided by the customer are also subject to actual shipping charges. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost. This shipping charge will apply even if you were not originally charged shipping. Requests for packages to be shipped again will be subject to actual shipping charges. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.
Once your order has shipped, we will e-mail you with a UPS or FedEx tracking number. You can use this tracking number to track the package yourself on the web at either www.ups.com, www.fedex.com. or www.usps.com . If you order is shipped by common carrier, the tracking information will be forwarded via e-mail.
We gladly accept Paypal, Visa, MasterCard, Discover, and American Express as payment for orders. The simplest way to pay for your order is to enter your credit card number on our secure online order form.
At MyStrollers.Com, we can assure you that all credit card transactions through our site are encrypted with the latest SSL technology (secure server software). What that means is that all of your personal information including credit card information is encrypted so that no one can read it as it makes its way over the Internet and into our secure server.
We will also accept Personal checks and Money Orders. Contact our Customer Service Department for more information at: [email protected] or call toll free at 1-877-660-BABY (1-877-660-2229). Customers choosing to pay by check or money order should print the order form and send it along with payment to MyStrollers.Com at the following address:
Attn. Order department
2436 Mcdonald Ave
Brooklyn, NY 11223
Once we receive payment and the check clears (usually 7-14 business days) we will ship your order by the above guidelines.
If you are still feeling a little insecure about ordering over the internet, you can fax your order to us toll free at 1-718-372-0677 . Simply print the order form and write your credit card number on the form and fax it to us. We will process the order and you will be notified by email that the order has been entered and processed.
***Please Do Not Send Cash***
Because MyStrollers.Com operates in New York, we will only charge you sales tax for orders shipped to a New York State address. Those who live outside New York will not be charged sales tax for orders placed on MyStrollers.Com, but may want to consult applicable tax laws in their state.
Canceling an Order
If you have placed an order and would like to cancel it for any reason, please contact us by either calling toll free at 1-877-660-BABY (1-877-660-BABY) or email us at [email protected] within one hour of placing your order to cancel it free of any charges. If you cancel an order after the first hour, we cannot guarantee that it will be stopped in time before it ships. If we can stop the order from shipping, you will not incur any charges and your order will be cancelled. If your order has shipped already at the time that you try to cancel, you will have to follow the listed return policies. These steps are necessary in order for us to continue to offer you the lowest prices possible.