General terms & conditions
We love to hear from our customers and we want to provide you with the best service possible. Our goal is to provide you with only the finest products and unparalleled customer service. If you should have any questions about your order status, products we carry, would like to see us carry or would just like to learn more, please contact us at [email protected]
30-Day Return Policy
We have a 30-day return policy. If you are not fully satisfied You may return or exchange unused items within 30 days of shipment for any reason. No questions asked.
- We will refund your full purchase price as well as the shipping if the return is a result of our error.
- Items rarely arrive other than in perfect condition. Most of the products we sell are backed by manufacturers' warranties, so we recommend that if you have a problem with the product, contact the manufacturer of the product first before contacting us. Usually, speaking with the manufacturer directly is the easiest, quickest, and least troublesome way to solve your issue.
- If you are unable to come to a resolution with the manufacturer, we will happily work with you to get replacement parts, or a replacement product delivered to you quickly and free of charge. The manufacturer will determine whether replacement parts or a replacement product will be sent.
- Return shipping is the customer's responsibility and a fifteen percent handling and restocking fee will be deducted from the final refund amount.
- All Packages refused Or Undeliverable will incur a Twenty Five percent restocking fee to cover our shipping expenses.
- All returns MUST first obtain a return authorization number (RAN). You can get a RAN by logging in to your account by clicking here or E-mailing us at [email protected] and requesting one.
- All returned products must be securely packaged in the original packaging and must include all paperwork and accessories included. We are unable to refund money for items that have been used or are missing any parts, manuals, or registration/warranty cards. It is recommended that you try out your new stroller on clean, carpeted areas until you are sure you are going to keep it.
- Please Note: We cannot accept returns for the following classes of products: feeding accessories, breast pumps, bathing accessories, diapering accessories, diaper pails, potty seats & mattresses
- All returns must include a note with the RAN number, the reason for the return, customer contact information, Order Number and description of the item(s) being returned. To have your order processed quickly, you should put this note in the inside of the box. You may ship the return by the method of your choice, we do recommend that you insure your package; we will not be responsible for damaged or lost returns.
- Please include your RAN number on the box as shown below. Returns not showing a RAN will be refused by our warehouse. MyStrollers.com will not be responsible for shipping charges for returns that are refused by our warehouse for not having a valid RAN on the box.
- On exchanges please note what you would like in place of returned item. Price differential will be charged or credited to your credit card. No cash refunds.
- In order to continue offering our customers the best value on baby products we are unable to deviate from these policies.
- You may return your merchandise for a refund or replacement, provided that the procedures and requirements referred to in our return policy are followed. Item Must be in Original packaging, Not torn, ripped, or used. All product returns require a RAN (Return Authorization Number). A RAN must be issued within 30 days after delivery; it will be valued for 14 calendar days after it is issued. Please email [email protected] for the RAN number.
A processing fee of 15 percent will apply to the value of all merchandise returned for a refund. If you are returning a product with the intention of exchanging it for another item the restocking fee is waived but you will have to pay for shipping both ways. This fee applies to opened and unopened box returns. We will only refund the value of the merchandise returned, not the shipping charge
*Some items are not returnable.
If you purchased a product that you wish to exchange for an alternative you will need a RAN for exchange. You will have to pay for the shipping of the item coming back to us as well as shipping for the new item going out to you.
All packages are inspected for damages before they are shipped. If you receive a defective item, please Email our Customer Service Department at [email protected]. Returns and exchanges on defective merchandise are not subject to our restocking fee. We must be informed of all damage related claims within 10 business days of receipt.
Manufacturers warranty/Registration cards accompany when available from the manufacturer, and are subject to the manufacturer's policies. Everything we sell is new a nd has been carefully inspected prior to shipment. If after 30 days your product becomes defective, please see your product's warranty information for contacting the manufacturer for replacement and/or repairs. If you can no longer locate that information, feel free to contact us for help in getting the manufacturers contact information.
Your use of this site, placement of an order or submittal of a purchase order indicates acceptance to all outlined customer service policies, terms and conditions of MyStrollers.com, Under no circumstance will MyStrollers.com, subsidiaries or employees be liable for damages of any kind arising from the use of this site including, but not limited to direct, indirect, incidental, punitive and consequential damages. We reserve the right to make changes to our site, pricing and production information, customer service policies and terms and conditions at any time. In addition, MyStrollers.com will not be bound to any prices posted in error or responsible for discontinued or unavailable items or typographical errors. We also reserve the right to refuse service or fulfillment of an order, should circumstances warrant. Unless otherwise specified, all materials appearing on this site, including the text, page design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement are the property of MyStrollers.com. Copyright 2003 - 2004, ALL RIGHTS RESERVED. The use of any MyStrollers.com trademark or service mark without MyStrollers.com's written consent is strictly prohibited. All other trademarks or service marks are property of their respective owners.